The incident affecting our cloud provider's infrastructure has been fully resolved, and all tevixMD services have returned to normal operation.
Our engineering team has confirmed sustained recovery across the platform. We apologize for any disruption this may have caused and thank you for your patience.
Posted Sep 01, 2026 - 15:14 CST
Update
Our services remain stable following the fix implemented by our cloud provider. Our engineering team continues to actively monitor the platform.
This incident will remain open until we have confirmed full and sustained recovery across all services. We will provide another update within the hour.
Posted Sep 01, 2026 - 13:03 CST
Monitoring
We have received information from our cloud provider indicating that a fix has been implemented, and we are beginning to see our services return to normal operation.
Our engineering team is actively monitoring the platform to confirm full recovery. This incident will remain open until we have verified that all services are fully restored and stable.
We will post another update as soon as we have more information.
Posted Sep 01, 2026 - 12:10 CST
Identified
Our cloud provider has declared an active incident affecting the infrastructure that hosts tevixMD services. As a result, you may experience errors, timeouts, or slower than normal response times across our platform.
Our engineering team has identified the cause as external to tevixMD and is actively monitoring the provider's status while applying mitigations where possible. We will continue to post updates here as we receive more information.
Posted Sep 01, 2026 - 10:58 CST
This incident affected: API, AccuPAS, Batch, Payment, Integrator (Web Extension), and tevixScan.